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Tourist
Posts: 4

APP GOPRO HERO +

[ New ]

Bonjour,

Impossible de me connecter sur l'application GOPRO avec ma caméra HERO + avec mon  HUAWEI P30

 

 

 

Lorsque j'essaye de voir si la version est bonne, lorsque je saisi mon N° de GOPRO j'ai le message suivant : Oups. Il semblerait que vous ayez saisi le numéro de série d’une autre GoPro.?

 

Ais je la bonne version ? 

HERO+ v01.50 | 19 novembre 2015

 

merci de me tenir informé 

Bernard HAMONET 

 

GoPro
Posts: 12,690

Re: APP GOPRO HERO +

[ New ]

@jober74, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

 

As for the message "Oops. Looks like you've entered the serial number of another GoPro." when you add the camera to the device list on your GoPro User Account, this means that the camera is registered or has already been added to another GoPro User Account.

 

Note: We have edited your post to remove personal contact information for security purposes.