09-13-2019 03:58 AM
Where are you located, and do you have GoPro Plus (free for 30 days when you sign up, cancel anytime)? With GoPro Plus (https://gopro.com/en/us/shop/subscription/gopro-plus-monthly-subscription/GoProPlusMonthly.html) you can access chat 24/7. If you do not, then you need to try starting your chat during business hours. If you are outside the USA, try changing your location (bottom right or top right of web page) to US English.