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Sightseer
Posts: 1
Accepted Solution

7 white

Camera is frozen in playback mode. Wont turn off or on( back to record mode)

Accepted Solutions
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GoPro
Posts: 19,775

Re: 7 white

Hi @deftcave61087

 

Please try pressing the mode button for 8-10 seconds.

If the camera does not respond, let the battery drain.

Take the SD card out then fully charge the camera.

Check the SD card and save any important file.

Run a manual update then try again.

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,775

Re: 7 white

Hi @deftcave61087

 

Please try pressing the mode button for 8-10 seconds.

If the camera does not respond, let the battery drain.

Take the SD card out then fully charge the camera.

Check the SD card and save any important file.

Run a manual update then try again.

Let us know how it goes.

 

Thanks!

Ej