Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

7 silver won't charge

Hi there

 

I have looked through a considerable amount of your online help and reset the go pro many times to no avail. The gopro silver 7 I have will not retain charge. I can get it to turn on but it stays at 0% and never charges. I am using the charing cable you supplied.

 

What can I do?

 

Speak soon

 

Alan

 

Serial no.C3301324963466

Highlighted
Hiker
Posts: 11

Re: 7 silver won't charge

[ Edited ]

Espero te encuentres bien, lo mejor es que te contactes con quien te vendío la camara para la garantía o en su defecto de fabrica si fue por acá te cambiaran la camara.

 

Best regards.

Highlighted
GoPro
Posts: 6,097

Re: 7 silver won't charge

Hi @alanm56741,

 

Please contact GoPro Customer Support via phone or chat for assistance: https://gopro.com/help/ContactUs

If it is still brand new you may return your camera and have it replaced.

 

-Jay