Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-281141%22%20slang%3D%22en-US%22%3E7%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-281141%22%20slang%3D%22en-US%22%3EBrand%20new%207%20hero%20black%20when%20recording%20shows%20%E2%80%9CHilights%20Added%E2%80%9Devery%20second%20on%20its%20recording.%20I%20have%20restarted%2C%20taken%20battery%20out%2C%20clear%20memeory%20card%20tried%20everything.%20Is%20this%20a%20fixable%20issue%20or%20should%20I%20return%20my%20device%3F%20I%E2%80%99ve%20only%20had%20it%20for%204%20days.%20Is%20this%20a%20setting%20problem%3F%20Please%20help!%20I%20purchased%20it%20here%20on%20the%20website.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-281141%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-281210%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-281210%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20firmware%20do%20you%20have%201.51%20or%201.61%20%3F%20If%201.51%20try%20to%20update%20to%20the%20last%20one%201.61%20maybe%20will%20overwrite%20this%20issue.%20If%20not%20you%20should%20ask%20GP%20support.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-281217%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-281217%22%20slang%3D%22en-US%22%3E%3CP%3ELet%20us%20know%20how%20it%20goes%20after%20you%20update%20the%20camera%20firmware%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86040%22%20target%3D%22_blank%22%3E%40noblepeak35782%3C%2FA%3E.%20There%20are%20instructions%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%20to%20guide%20you%20through%20the%20process.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-281325%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-281325%22%20slang%3D%22en-US%22%3E%3CP%3EAlready%20updated%20straight%20out%20the%20box.%20Still%20nothing.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-281326%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-281326%22%20slang%3D%22en-US%22%3E%3CP%3ECurrently%20on%20the%20latest%20update%20available.%20%3A(%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-281327%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-281327%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86040%22%20target%3D%22_blank%22%3E%40noblepeak35782%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20updating%20the%20camera%20manually%3F%3C%2FP%3E%0A%0A%3CP%3EHere's%20how%20%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20sure%20to%20follow%20Manual%20Update%20Steps.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331280%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331280%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20the%20same%20issue.%26nbsp%3B%20Started%20yesterday.%26nbsp%3B%20It%20says%20hilight%20added%20every%20section%20I%20am%20filming.%26nbsp%3B%20It%20is%20driving%20me%20crazy.%26nbsp%3B%20I%20factory%20reset%20multiple%20times%20and%20manually%20updated%20software%20using%20microsd%20card.%26nbsp%3B%20GoPro%20-%20please%20fix%20this%20ASAP!!!!%26nbsp%3B%20I%20will%20call%20gopro%20tech%20support%20tomorrow.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331637%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331637%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouible%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91057%22%20target%3D%22_blank%22%3E%40samh04337%3C%2FA%3E.%20Is%20this%20happening%20on%20all%20videos%2C%20regardless%20of%20the%20resolution%20settings%20used%3F%20Or%20does%20it%20only%20occur%20when%20recording%20at%20specific%20resolutions%3F%20Also%20test%20if%20it%20happens%20when%20recording%20with%20and%20without%20GoPro%20App%20connected.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331651%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331651%22%20slang%3D%22en-US%22%3EI%20get%20the%20hilights%20added%20message%20constantly%20for%20all%20video%20quality%20levels%20and%20time%20lapse%2C%20hyper%20lapse%2C%20and%20normal%20video.%20I%20just%20tested%20multiple%20quality%20settings%20and%20it%20always%20happens.%20As%20for%20the%20GoPro%20app%3A%20it%20always%20happens%20when%20I'm%20not%20connected.%20I%20just%20connected%20to%20app%20and%20hit%20record%20with%20my%20phone%20and%20oddly%20enough%20I%20didn't%20get%20the%20hilights%20added%20message!!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331679%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331679%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91057%22%20target%3D%22_blank%22%3E%40samh04337%3C%2FA%3E%2C%20if%20the%20suggested%20troubleshooting%20steps%20didn't%20help%20resolve%20the%20issue%2C%20please%20let%20our%20Support%20team%20know%20so%20they%20can%20help%20you%20with%20the%20next%20steps.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331681%22%20slang%3D%22en-US%22%3ERe%3A%207%20Black%20%E2%80%9Chilight%20added%E2%80%9D%20glitch%20won%E2%80%99t%20stop%20while%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331681%22%20slang%3D%22en-US%22%3EThanks%20I%20will%20reach%20out%20to%20them.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Re: 7 Black “hilight added” glitch won’t stop while recording

I get the hilights added message constantly for all video quality levels and time lapse, hyper lapse, and normal video. I just tested multiple quality settings and it always happens. As for the GoPro app: it always happens when I'm not connected. I just connected to app and hit record with my phone and oddly enough I didn't get the hilights added message!!
GoPro
Posts: 2,432

Re: 7 Black “hilight added” glitch won’t stop while recording

@samh04337, if the suggested troubleshooting steps didn't help resolve the issue, please let our Support team know so they can help you with the next steps. You may reach them by phone or chat.

Highlighted
Tourist
Posts: 4

Re: 7 Black “hilight added” glitch won’t stop while recording

Thanks I will reach out to them.
GoPro
Posts: 2,432

Re: 7 Black “hilight added” glitch won’t stop while recording

@samh04337, feel free to post back if anything else comes up.