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Sightseer
Posts: 3

7 Black “hilight added” glitch won’t stop while recording

Brand new 7 hero black when recording shows “Hilights Added”every second on its recording. I have restarted, taken battery out, clear memeory card tried everything. Is this a fixable issue or should I return my device? I’ve only had it for 4 days. Is this a setting problem? Please help! I purchased it here on the website.
Nomad
Posts: 256

Re: 7 Black “hilight added” glitch won’t stop while recording

Hi

 

What firmware do you have 1.51 or 1.61 ? If 1.51 try to update to the last one 1.61 maybe will overwrite this issue. If not you should ask GP support.

 

GoPro
Posts: 7,603

Re: 7 Black “hilight added” glitch won’t stop while recording

Let us know how it goes after you update the camera firmware, @noblepeak35782. There are instructions here to guide you through the process. 

Sightseer
Posts: 3

Re: 7 Black “hilight added” glitch won’t stop while recording

Already updated straight out the box. Still nothing. 

Sightseer
Posts: 3

Re: 7 Black “hilight added” glitch won’t stop while recording

Currently on the latest update available. :(

GoPro
Posts: 3,505

Re: 7 Black “hilight added” glitch won’t stop while recording

 

Hi @noblepeak35782,

 

Have you tried updating the camera manually?

Here's how : https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Please make sure to follow Manual Update Steps. 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: 7 Black “hilight added” glitch won’t stop while recording

I am having the same issue.  Started yesterday.  It says hilight added every section I am filming.  It is driving me crazy.  I factory reset multiple times and manually updated software using microsd card.  GoPro - please fix this ASAP!!!!  I will call gopro tech support tomorrow.

GoPro
Posts: 2,471

Re: 7 Black “hilight added” glitch won’t stop while recording

Sorry to hear about the trouible, @samh04337. Is this happening on all videos, regardless of the resolution settings used? Or does it only occur when recording at specific resolutions? Also test if it happens when recording with and without GoPro App connected.