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Sightseer
Posts: 1

7 Black Video file meta time is wrong.

I noticed that the time is off by 4 hours in the video files meta data.

 

However the photo files have the correct time.

 

I am using a GP7 black with the latest firmware.

 

How can this be corrected?

 

 

GoPro
Posts: 7,088

Re: 7 Black Video file meta time is wrong.

 

Hi @graywater07788

 

I am sorry for any troubles caused.

This has been raised to the team in charge and they are working on getting it addressed.

We will post back on this thread as soon as we have an update.

 

Thank you for your understanding.

 

Regards,

Ej

Highlighted
Tourist
Posts: 3

Re: 7 Black Video file meta time is wrong.

I have the exact same issue, I'm using a Hero 7 white. The video time stamp is off by 5 hours pictures however are correct. This is especially noticable when uploaded to Google Photos the videos are out of order and this makes it very difficult to navigate what I've shot. What's interesting is I've checked the date created data using Windows explorer and it shows the correct time.
Nomad
Posts: 572

Re: 7 Black Video file meta time is wrong.

[ Edited ]

hi all,

 

in GoPro menu there is nothing related to the TimeZone.

if a time/date is there set, it is an absolute one, not related to a time zone.

 

so, a local time correct 13:57 (but is CET in my case), will appear in MetaData as "UTC 13:57" ... see below.

just because of the lack of timezone.

Windows read a "taken" local time for photo and none fot video 

 

I see a workaround to set the UTC time in GoPro instead of the local one.

 

just me,

robert

 

 

time_4k.JPG

time_4k_1.JPG

Nomad
Posts: 572

Re: 7 Black Video file meta time is wrong.

...but will ruin photos tag...

 

iPhone "see" also the 2 hours difference in my case:

 

video - UTC 13:57 = local 15:57 

 

video_UTC.jpg

 

photo 13:57 - local 13:57

 

photo_local.jpg

 

 

Nomad
Posts: 572

Re: 7 Black Video file meta time is wrong.

hi all,

 

... what I would expect is: the camera has GPS...GPS has time (stratum one rated synchronization source)...why don't GPS cip read the right time and stamp the recordings?

 

just me...the little evil Smiley LOL robert

 

 

Nomad
Posts: 572

Re: 7 Black Video file meta time is wrong.

one of the workaround is:

- set in the camera the UTC time instead of local time.

 

video will have now UTC + time as metadata, so any device will translate this corectly to local corect time.

photo will have UTC time, so no local.

 

robert  

Sightseer
Posts: 2

Re: 7 Black Video file meta time is wrong.

It's been 5 month, and I'm still getting the issue, which is extremely annoying!!!!!!!!!!!!!!