Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

64GB Card missing from delivered order

[ New ]

Hi Gopro team,

 

     I received my order for the GoPro Hero9 Black camera but my 64GB memory card which i purchased as an add on was not in the delivery. Can you please help check ? My order is SO-4440647. Thank you. 


Accepted Solutions
GoPro
Posts: 19,807

Re: 64GB Card missing from delivered order

[ New ]

Thank you for reaching out, @huntrix. Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others report that they found the card inserted in the bottom flap of the box. 


If this is not the case, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. They can be reached by chat or callback request. 

View solution in original post


All Replies
GoPro
Posts: 19,807

Re: 64GB Card missing from delivered order

[ New ]

Thank you for reaching out, @huntrix. Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others report that they found the card inserted in the bottom flap of the box. 


If this is not the case, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. They can be reached by chat or callback request.