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Tourist
Posts: 2

5th hero 6black

Continue to have many issues with the hero 6black
Does anyone have a fix for freezing and tools menu automatically switching modes on its own
It’s like this camera has a mind of its own
GoPro
Posts: 12,088

Re: 5th hero 6black

Hello @70bgoofyft

 

Sorry for any trouble caused. I understand your case has been escalated.

Please continue working with our Support Team regarding your case.

https://gopro.com/help/ContactUs

 

Thanks!
Ej

Adventurer
Posts: 11,258

Re: 5th hero 6black

if the 1st one had this issue and it is also on the 2nd, the 3rd  Istart thinking it is not gopro's issue.

Explorer
Posts: 12,789

Re: 5th hero 6black

Agree. It's been a long time since I saw anyone posting issues with the HERO6 Black and certainly never to this level. Be sure you are manually updating and so not use the same SD card.
Tourist
Posts: 2

Re: 5th hero 6black

Yes Manuel updates on all 5 of them and using go pros Sd cards San disk extreme and extreme pro
I think most people and friends that I know gave up on the 6black and went to the 7
GoPro
Posts: 4,224

Re: 5th hero 6black

[ Edited ]

@70bgoofyft, if in case you continue to have the freeze-up issues with the camera after going through the suggested troubleshooting steps here https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032, using different recommended SD cards and redoing the software update, please contact our Support Team so they can assist you on the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

Explorer
Posts: 12,789

Re: 5th hero 6black

@aenriquez
Might want to let the team in charge of the FAQs know that the updates for HERO8 and MAX are out (so they can put the links in) 😉