Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 1
Accepted Solution

5 Days old GoPro Hero 5 black, front display is burnt/discoloured.

Hello,

 

I bought Hero 5 black last week, the front display is burnt or discoloured. The display turns on but in some angles the characters are not readable.Please help me in fixing this. If I ask for a replacement will I get a new replacement or a refurbished cam? Thank you.

 

Haresh

 

20180218_160821c.jpg

 

20180218_160803c.jpg


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: 5 Days old GoPro Hero 5 black, front display is burnt/discoloured.

Hi @rapidoasis03303,

 

It is hard to tell if there is an issue with that screen. Do you have any photos of the LCD Screen on?

 

It may be best to get in touch with our Support Team directly so they can take a look.

 

https://gopro.com/help/ContactUs

 

Best,
Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: 5 Days old GoPro Hero 5 black, front display is burnt/discoloured.

Hi @rapidoasis03303,

 

It is hard to tell if there is an issue with that screen. Do you have any photos of the LCD Screen on?

 

It may be best to get in touch with our Support Team directly so they can take a look.

 

https://gopro.com/help/ContactUs

 

Best,
Ryan