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Tourist
Posts: 3
Accepted Solution

4k hero 5 black

I have a new GoPro Hero 5 black. It is advertised as 4k capable but in both the app and on the camera itself, the highest resolution it can get is 1440p or 1080p those are the only options.

What am I missing?

~John


Accepted Solutions
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GoPro
Posts: 18,915

Re: 4k hero 5 black

Hi @johnr0533

 

You should be getting Superview as an available option on 1080 resolution.

Please proceed with a manual update. https://gopro.com/en/us/
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279

Let us know if this makes a difference regarding the missing options.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej

View solution in original post


All Replies
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GoPro
Posts: 18,915

Re: 4k hero 5 black

Hi @johnr0533

 

4K is available on the HERO5 Black when fps is set to 30.

See Available Video Resolutions for HERO5 Black and HERO5 Session for additional information.

There is a chance that you have a HERO(2018).

Kindly double check the model of your camera.

 

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: 4k hero 5 black

I definitely have a Hero 5 Black, the only fps options available in its menu are 60 and 30 when the video format is Ntsc or 50 and 25 fps when the format is PAL. Neither format or fps setting allows a 4k option and the only options it gives is 1440 and 1080.

On a side note, in 1440p, it only allows wide-angle and in 1080 it allows narrow medium and wide.

Highlighted
GoPro
Posts: 18,915

Re: 4k hero 5 black

Hi @johnr0533

 

You should be getting Superview as an available option on 1080 resolution.

Please proceed with a manual update. https://gopro.com/en/us/
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279

Let us know if this makes a difference regarding the missing options.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej

Highlighted
Tourist
Posts: 3

Re: 4k hero 5 black

It worked! thank you.