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Tourist
Posts: 7

Re: 4k 60Fps GXO files not viewable after import

My computer is new and has tons of power. GoPro at one time wasn't in such a rush to get products out. This GP6 smells like a rush for Christmas 2017. GP used to provide studio which adeptly handled all GP files. Now we have this thing called Quik that doesn't work at all with the GP6 files even on my hotrodded MBP.

 

Poor planning GoPro.

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Sightseer
Posts: 1

Re: 4k 60Fps GXO files not viewable after import

GoPro is full of it. I have a brand new top of the line MacBook Pro and the files will not show nor play. More than six months since the release of the GP6 and they have not attempted to fix the product. This will be my last GoPro. There are plenty of cheaper alternatives.

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GoPro
Posts: 17,429

Re: 4k 60Fps GXO files not viewable after import

 

Hi @redoasis64346

 

I am sorry if you feel this way. I understand that you have a new computer, we also need to ensure that this meets the minimum system requirements for Quik for Desktop. 

 

If you continue to get the same issues, please let our Support Team help you further. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

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Explorer
Posts: 13,000

Re: 4k 60Fps GXO files not viewable after import

What operating system are you using on your Macs? What processor does it have?
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Adventurer
Posts: 13,352

Re: 4k 60Fps GXO files not viewable after import

4K@60 I chose HEC and use powerdirector  luv it.