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%3CLINGO-SUB%20id%3D%22lingo-sub-269281%22%20slang%3D%22en-US%22%3E40secs%20of%20swimming%2C%2040%20cm%20depth%2C%2040%20gb%20of%20video%20and%20400%20USD%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-269281%22%20slang%3D%22en-US%22%3E%3CP%3EYes%2C%20side%20doors%20were%20closed.%20But%20less%20than%20a%20minute%20and%20GoPro%205%20Black%20not%20working%20anymore..%20Soooo%20waterproof..%20What%20to%20do%20now%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-269281%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-269289%22%20slang%3D%22en-US%22%3ERe%3A%2040secs%20of%20swimming%2C%2040%20cm%20depth%2C%2040%20gb%20of%20video%20and%20400%20USD%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-269289%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F82060%22%20target%3D%22_blank%22%3E%40dmitryt7321%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20may%20want%20to%20reach%20out%20to%20our%20Customer%20Support%20Team%20via%20chat%20or%20phone%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EMake%20sure%20to%20be%20ready%20with%20the%20serial%20number%2C%20photos%20of%20the%20defect%20and%20the%20copy%20of%20the%20receipt.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%2C%3CBR%20%2F%3E%3CBR%20%2F%3EV.%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

40secs of swimming, 40 cm depth, 40 gb of video and 400 USD

Yes, side doors were closed. But less than a minute and GoPro 5 Black not working anymore.. Soooo waterproof.. What to do now? 


Accepted Solutions
GoPro
Posts: 159

Re: 40secs of swimming, 40 cm depth, 40 gb of video and 400 USD

Hi @dmitryt7321,

You may want to reach out to our Customer Support Team via chat or phone:
https://gopro.com/help/ContactUs

Make sure to be ready with the serial number, photos of the defect and the copy of the receipt.

Thanks,

V.

View solution in original post


All Replies
GoPro
Posts: 159

Re: 40secs of swimming, 40 cm depth, 40 gb of video and 400 USD

Hi @dmitryt7321,

You may want to reach out to our Customer Support Team via chat or phone:
https://gopro.com/help/ContactUs

Make sure to be ready with the serial number, photos of the defect and the copy of the receipt.

Thanks,

V.