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Tourist
Posts: 5

360 video freezes

[ Edited ]
I just got my Max. Tried to shot around 30 footages or so. There’s some footage freeze ( weather it is on camera of downloaded to the app. ). I haves resettled the Max to factory setting and try again, issues still happen.

The freezing footage would be able to play in the beginning ( about 3-5 seconds) and then freeze the frame

Strange that not all footage have problem but just some of them.
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Tourist
Posts: 5

Re: 360 video freezes

Updated with sample footage here
https://youtu.be/IW9aPpIq65I
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Sightseer
Posts: 2

Re: 360 video freezes

i am experiencing the same issue to. 

2 videos taken while riding my motorbike.

1st video froze at 01:16

2nd video froze at 06:47

 

although it froze it still continues to run to record in the SD. and if were to bring to edit it will corrupt the file and it will just freeze from download.

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Tourist
Posts: 5

Re: 360 video freezes

I could download the freezes footage to the app.
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Sightseer
Posts: 2

Re: 360 video freezes

i have tried contacting gopro they provided me with this few links to help troubleshoot the problem. i have not tried it but do try! 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

https://gopro.com/help/articles/Solutions_Troubleshooting/SD-Card-Reformat-on-a-Mac-Computer

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GoPro
Posts: 16,023

Re: 360 video freezes

Thank you for sharing, @fireyriver5752. Let us know how it works on your end. 

@aheiay, please try the same troubleshooting. We hope to hear back from you.