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%3CLINGO-SUB%20id%3D%22lingo-sub-206843%22%20slang%3D%22en-US%22%3E360%20fusion%20video%20not%20playing%20on%20phone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-206843%22%20slang%3D%22en-US%22%3EThe%20videos%20show%20up%20with%20the%20picture%20of%20the%20start%20of%20the%20video%20but%20when%20I%20hit%20play%20screen%20is%20black%20and%20can%20hear%20sound.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-206843%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20(2018)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-206866%22%20slang%3D%22en-US%22%3ERe%3A%20360%20fusion%20video%20not%20playing%20on%20phone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-206866%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F67411%22%20target%3D%22_blank%22%3E%40grandoasis37536%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhere%20are%20you%20playing%26nbsp%3Bthe%20videos%20is%20it%20on%20Fusion%20Studio%20or%20through%20the%20GoPro%20App%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFore%20reference%20you%20may%20check%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

360 fusion video not playing on phone

The videos show up with the picture of the start of the video but when I hit play screen is black and can hear sound.

Accepted Solutions
GoPro
Posts: 8,932

Re: 360 fusion video not playing on phone

 

Hi @grandoasis37536

 

Where are you playing the videos is it on Fusion Studio or through the GoPro App? 

 

Fore reference you may check: https://gopro.com/help/articles/block/fusion-supported-devices

 

Thanks!

Ej

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All Replies
GoPro
Posts: 8,932

Re: 360 fusion video not playing on phone

 

Hi @grandoasis37536

 

Where are you playing the videos is it on Fusion Studio or through the GoPro App? 

 

Fore reference you may check: https://gopro.com/help/articles/block/fusion-supported-devices

 

Thanks!

Ej