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Tourist
Posts: 5

360 footage black preview in Quik app

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Hey there, 

 

First I've had a look at this thread here:
https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-Max-black-screen-on-iPhone-for-360-videos... 

 

I reset all my settings with no luck. I get the same issues though - I can preview 360 photos, but 360 videos show black but with sound. 2D Hero mode photos and videos preview and edit with no issues. 

 

I'm currently running iOS 15 PB3 on an iPhone 8 Plus, and I can edit the footage on GoPro FX Reframe and through the Player so it definitely isn't the .360 files. Any help?

Tourist
Posts: 5

Re: 360 footage black preview in Quik app

[ New ]
Bump, any luck? I've noticed two things since:

Sending feedback via email shows that the phone isn't recognised - it says "Unknown Device" instead of reading Device: iPhone 8 Plus. Version is correctly noted.

I can (blindly) export 360 photos from the video, and edit those.
GoPro
Posts: 14,875

Re: 360 footage black preview in Quik app

[ New ]

Hello @thejoejay. Other users using iOS15 Beta 3 have reported a similar issue in this thread. We already have this shared with our team. We'll keep you posted as soon as we have new info available. Thanks for your patience.