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Sightseer
Posts: 2

-2 degrees Celsius is to cold for hero 7

Hello I am skiing in Mammoth now and the hero 7 black turn off all the time due to the cold. 

This is not normal?

 

Greetings,

Jenne

GoPro
Posts: 7,382

Re: -2 degrees Celsius is to cold for hero 7

Hello @jenneb08. See if you are recording using the following settings: 

  • 2.7K 4:3 - 60/50
  • 4K 60/50
  • 4K 4:3 - 24

Image Stabilization in high performance modes draws a lot of power. In cold temperatures the battery is not able to keep up. Because of this, HyperSmooth and Standard Stabilization are not available in the above high performance modes when operating in very cold temperatures (0°C or lower). Not that this would cause the camera to shutdown, but it could be contributing to it, in addition to the cold weather decreasing the overall battery life. 

 

Here are a few tips that should maximize the battery's performance in low temperatures. It's important to note that cold-performance is relative; you may find that using one of the tips below does the trick, or you may need to experiment with combinations that suit your activity. 

  • Keep the camera and battery warm before/during use (stow it in an interior pocket). 
  • Leaving the camera on, in standby may be beneficial, as powering the camera off for an extended period of time will allow the camera's temperature to drop.
  • Minimize the use of resolutions/frame rate combinations higher than 1080p30, unless necessary. If you're not looking to take advantage of higher resolutions, or slow down your video while editing, 1080p30 is a great high-definition, energy efficient recording setting.
  • Minimize the use of Wi-Fi. It requires quite a bit of battery power to retain the video feed and control the camera; even more so in low temperatures. 
  • Use the waterproof housing whenever possible, to retain the heat given off by the camera during use. 

Hope this helps. 

Sightseer
Posts: 2

Re: -2 degrees Celsius is to cold for hero 7

Ok thanks.