Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-351010%22%20slang%3D%22en-US%22%3E1st%20use%20hero7black%20i%20noticed%20my%20battery%20has%20changed%20shape%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351010%22%20slang%3D%22en-US%22%3E%3CP%3EI%20bought%20my%20hero%207%20black%20a%20few%20days%20ago%20and%20i%20used%20at%201st%20time%20for%2010pictures%20and%206%20videos%201.30%20mins%20each.%3C%2FP%3E%3CP%3EToday%20i%20purchased%20a%20san%20disk%20sd%20card%20128gb%20extreme%20plus%20and%20when%20i%20opened%20the%20port%20and%20take%20out%20the%20battery%20i%20noticed%20that%20the%20battery%20has%20some%20shape%20change....%20is%20that%20normal%3F%3F%3F%26nbsp%3B%20What%20should%20i%20do%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351098%22%20slang%3D%22en-US%22%3ERe%3A%201st%20use%20hero7black%20i%20noticed%20my%20battery%20has%20changed%20shape%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351098%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105122%22%20target%3D%22_blank%22%3E%40babyminigun%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHow%20was%20the%20camera%20charged%20the%20last%20time%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWas%20it%20using%20an%20adapter%20or%20through%20a%20computer%3F%3C%2FP%3E%0A%0A%3CP%3EDoes%20the%20battery%20still%20fit%20the%20compartment%3F%3C%2FP%3E%0A%0A%3CP%3ESo%20we%20can%20batter%20assess%20the%20issue%2C%20it%20will%20be%20best%20if%20you%20can%20share%20a%20picture%20of%20the%20battery.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351177%22%20slang%3D%22en-US%22%3ERe%3A%201st%20use%20hero7black%20i%20noticed%20my%20battery%20has%20changed%20shape%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351177%22%20slang%3D%22en-US%22%3EI%20uploaded%20u%20can%20see%20it%20on%20the%20edge%20exactly%20where%20it%20shines.%20I%20charged%20it%20with%20computer%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351466%22%20slang%3D%22en-US%22%3ERe%3A%201st%20use%20hero7black%20i%20noticed%20my%20battery%20has%20changed%20shape%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351466%22%20slang%3D%22en-US%22%3EThat's%20a%20very%20odd%20indentation.%20Usually%20batteries%20will%20swell%20when%20they%20are%20defective.%20Anyway%2C%20it's%20not%20normal%20and%20you%20should%20contact%20the%20GoPro%20Support%20Team%20via%20chat%20so%20you%20can%20share%20the%20picture%20with%20them.%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20should%20properly%20dispose%20of%20the%20damaged%20battery.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351505%22%20slang%3D%22en-US%22%3ERe%3A%201st%20use%20hero7black%20i%20noticed%20my%20battery%20has%20changed%20shape%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351505%22%20slang%3D%22en-US%22%3EThanks%20i%20contact%20support.%20Everything%20have%20been%20solved!%20Gopro%20has%20the%20most%20eficient%20support%20i%20have%20ever%20seen.%20Proffesionals%205%20star!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351508%22%20slang%3D%22en-US%22%3ERe%3A%201st%20use%20hero7black%20i%20noticed%20my%20battery%20has%20changed%20shape%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351508%22%20slang%3D%22en-US%22%3EAwesome%2C%20great%20to%20hear!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351525%22%20slang%3D%22en-US%22%3ERe%3A%201st%20use%20hero7black%20i%20noticed%20my%20battery%20has%20changed%20shape%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351525%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20you%26nbsp%3B%20are%20going%20to%20continue%20to%20use%20that%20battery%26nbsp%3B%20best%20you%20keep%20an%20eye%20on%20it%20any%20metal%20pincture%20it%20is%26nbsp%3B%20going%20t%20o%20smoke%2C%20and%20can%20catch%20on%20fite.%26nbsp%3B%20Please%20do%20d%20ispose%20of%20it%20properly%20then%20just%20tossing%20it%26nbsp%3B%20glad%20you%20were%20taken%20care%20of%26nbsp%3B%20hit%20that%20RESOLVE%20button%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

1st use hero7black i noticed my battery has changed shape

[ Edited ]

I bought my hero 7 black a few days ago and i used at 1st time for 10pictures and 6 videos 1.30 mins each.

Today i purchased a san disk sd card 128gb extreme plus and when i opened the port and take out the battery i noticed that the battery has some shape change.... is that normal???  What should i do?

20190611_220842.jpg

Accepted Solutions
Tourist
Posts: 3

Re: 1st use hero7black i noticed my battery has changed shape

Thanks i contact support. Everything have been solved! Gopro has the most eficient support i have ever seen. Proffesionals 5 star!

View solution in original post


All Replies
GoPro
Posts: 6,939

Re: 1st use hero7black i noticed my battery has changed shape

Hi @babyminigun

 

How was the camera charged the last time? 

Was it using an adapter or through a computer?

Does the battery still fit the compartment?

So we can batter assess the issue, it will be best if you can share a picture of the battery.

 

Thanks!

Ej

Tourist
Posts: 3

Re: 1st use hero7black i noticed my battery has changed shape

I uploaded u can see it on the edge exactly where it shines. I charged it with computer
Adventurer
Posts: 10,398

Re: 1st use hero7black i noticed my battery has changed shape

That's a very odd indentation. Usually batteries will swell when they are defective. Anyway, it's not normal and you should contact the GoPro Support Team via chat so you can share the picture with them. https://gopro.com/help/ContactUs

You should properly dispose of the damaged battery.
Tourist
Posts: 3

Re: 1st use hero7black i noticed my battery has changed shape

Thanks i contact support. Everything have been solved! Gopro has the most eficient support i have ever seen. Proffesionals 5 star!
Adventurer
Posts: 10,398

Re: 1st use hero7black i noticed my battery has changed shape

Awesome, great to hear!
Adventurer
Posts: 8,508

Re: 1st use hero7black i noticed my battery has changed shape

If you  are going to continue to use that battery  best you keep an eye on it any metal pincture it is  going t o smoke, and can catch on fite.  Please do d ispose of it properly then just tossing it  glad you were taken care of  hit that RESOLVE button