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Reply
Sightseer
Posts: 1

Re: 1970-01-01

I'm experiencing the same issue.  The date/time is accurate on my GoPro (Hero 4 Silver w/ 5.0 firmware).  I shot a bunch of footage over the last couple days, but when I go to import the date for every file is same time on 1/1/1970.  I went through the manual firmware update (successful), tried again to import footage, and experienced same issue... 

GoPro
Posts: 10,603

Re: 1970-01-01

 

Thanks for trying @garrettr552

This is already being worked on by the team in charge.

We'll get this post updated once we have information.

 

Regards,
Ej

Tourist
Posts: 3

Re: 1970-01-01

Same issue here on Hero 7 Black with latest firmware.  Date indicates correct on camera but my Mac imports as 1970-01-01.

 

Please help GoPro.

Sightseer
Posts: 1

Re: 1970-01-01

Same here, I checked the media too, but luckily all movies and photographs have the correct time on the files themselves (and probably in the exif data too) so theoretically it should be possible after an update to move them into the right folder

 

see screenshot, file is located under 1970-01-01 but has the right dates

Screen Shot 2019-04-24 at 2.17.31 pm.png
Tourist
Posts: 3

Re: 1970-01-01

Same **bleep**.. I am on Mac and GoPro7, tried manual firmware update, factory reset etc.. nothing helped

Sightseer
Posts: 1

Re: 1970-01-01

The problem remain, unbeleavable! Just bought a new 7, firmware update was authomatic, after have done the suggested manual update, and the problem remain.

Tourist
Posts: 3

Re: 1970-01-01

[ Edited ]

I did a support request, provided all the info 3 TIMES!!! (because of these lazy to handle the conversation history) and as a result, after 1 month they sent me an email, requesting do the same procedure...
GoPro, that the only I can tell to your support team. Just wasted the time, and seems the issue will not be solved

GoPro
Posts: 8,320

Re: 1970-01-01

Sorry to hear about the experience, @megaoasis61552. We checked on the case and see that Support sent an email with further instructions for troubleshooting. If you are still experiencing the same issue, it would be best to get in touch with Support for further assistance. Thanks!