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Tourist
Posts: 3
Accepted Solution

1 year old session 5 camera not working

I have purchased GoPro session 5 ,1 year before.now this is not working.i contact for customer support2 times.i didn't get a satisfied solutions.but now I am unable to contact to customer support tearm.i want a solution of my camera diffects. ..it's battery is drained...I try manual update,but no use.i want to replase the battery.

Accepted Solutions
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GoPro
Posts: 7,558

Re: 1 year old session 5 camera not working

Hi @greenwave81180,

Sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: 

HERO5 Session Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat

If you're unable to connect to our Chat Support team, alternatively, you can change the language on the webpage to "United States, English." The hours of operation will also be posted on the page.

Kind Regards,

Ann

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Adventurer
Posts: 12,938

Re: 1 year old session 5 camera not working

 a warranty   can be 1 to 2 years . if you are still uner the warranty, gopro can  replace your camera if you  call or chat with them.  you can not personally get a replacement battery, or gopro replace the battery alone they will replace the camera.  Do you know  how to contact your Rep?

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Tourist
Posts: 3

Re: 1 year old session 5 camera not working

I chat 2 times with GoPro team.but they give a link for update camera.after that I try to chat,but go pro site displayed "unable to chat."they are not supportive... warranty only on words....
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Adventurer
Posts: 12,938

Re: 1 year old session 5 camera not working

I then pick the phone up are those days no longer
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Tourist
Posts: 3

Re: 1 year old session 5 camera not working

I can't open GoPro customer service site,after I register complaint.
Highlighted
GoPro
Posts: 7,558

Re: 1 year old session 5 camera not working

Hi @greenwave81180,

Sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: 

HERO5 Session Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat

If you're unable to connect to our Chat Support team, alternatively, you can change the language on the webpage to "United States, English." The hours of operation will also be posted on the page.

Kind Regards,

Ann

Highlighted
Adventurer
Posts: 12,938

Re: 1 year old session 5 camera not working

Understood you  must chat or call GoPro then for all to guess your issue.