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Hiker
Posts: 18

1 camera has turbid picture on GOPRO FUSION

[ New ]

Hi, now there is some problem at one of camera on my fusion. When make photo or video quality from 1 camera is ok from 2nd camera turbid picture, looks like not focused. Pls help to understand what has happened? Bcz camera did not fall there were no beats. 

Nomad
Posts: 5,268

Re: 1 camera has turbid picture on GOPRO FUSION

[ New ]

If you could post some footage of the issue it would really help diagnose the problem.

Hiker
Posts: 18

Re: 1 camera has turbid picture on GOPRO FUSION

[ New ]

Here it is, sample of photo

Nomad
Posts: 5,268

Re: 1 camera has turbid picture on GOPRO FUSION

[ New ]

You didn't post any photo's.

Hiker
Posts: 18

Re: 1 camera has turbid picture on GOPRO FUSION

[ New ]

IMG_4368-2.png

GoPro
Posts: 23,053

Re: 1 camera has turbid picture on GOPRO FUSION

[ New ]

Thanks for sharing a sample file.

 

See if resetting the camera will work.  Reset Camera Settings

If it's still the same, proceed with a manual software update. https://gopro.com/update/fusion

Let us know how it goes.

 

Regards,

Ej

Hiker
Posts: 18

Re: 1 camera has turbid picture on GOPRO FUSION

[ New ]

made reset and camera settings and update software, still same problem .... :( 

IMG_4423-2.png

Nomad
Posts: 5,268

Re: 1 camera has turbid picture on GOPRO FUSION

[ New ]

Any chance you can use your phone to take photo's of each side of the camera?  This doesn't look like a software issue, it looks like your GoPro fell and possibly knocked a lens out of alignment.  Hoping if you can take a good quality photo this may be able to be diagnosed.