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Reply
Tourist
Posts: 3
Accepted Solution

1-5 second videos

I have reached the point of anxiety concerning the operation of my GoPro Hero 5 Black.

 

I took my girlfriend to Thailand and shot an entire 32GB worth of video on my GoPro Hero 5 Black. After uploading the video on Quik, i discovered that all shots were limited to a duration of 1 to 5 seconds. The SD card was one  "recommended" by GoPro. I have made different attempts to solve the problem, including uplodating to Filmora on my Windows PC, though I have not tried it on my iMac. I am however, trained in film and not unfamiliar with video cameras. 

 

I've never had such an experience with a video camera and really if there is no solution, so that what I am seeing is all that remains of my girlfriend's once in a lifetime trip to Thailand, my relationship with GoPro, will be of very short duration. The camera was set to its default settings, since I was familiarizing myself.  My computer will not recognize the camera. I had to buy a card reader. 

 

It seems plain enough that if the camera is represented as shooting video, it should produce video.  I hope you have a solution for me for what I begin to fear is going to be totally ruined holiday video, thanks to a quirky, systemic failure in the GoPro camera. 

 

 


Accepted Solutions
Explorer
Posts: 12,207

Re: 1-5 second videos

SanDisk Ultra is definitely NOT recommended by GoPro. It is perhaps the very worst card that you can use in a GoPro camera. Unfortunately, many retailers bundle these cards with the GoPro camera to make it seem like a good deal, when in reality, these are cheap and unreliable cards.

For a list of GoPro recommended cards, see this official list (also mentioned in the user manual).
https://gopro.com/help/articles/block/microSD-Card-Considerations

View solution in original post


All Replies
GoPro
Posts: 10,573

Re: 1-5 second videos

 

Hi @stoutstorm71074

 

What SD card are you using?

Do you still remember the video resolution used?

Is there a chance that you might have pressed the shutter button while the camera was turned off.

This activates the QuikCapture option. 

 

By default, your camera should have a blinking red light to indicate that a recording is being done.

In addition to this you should also see a timer on the front LCD.

 

Thanks!

Ej

Tourist
Posts: 3

Re: 1-5 second videos

The card I was using was a SanDisk ulta 32GB.

 

As far as I recall, the setting was 30 fps,  1080, wide. 

 

Naturally, it had been my intention to ease into the camera and to learn it in stages - but I had really trusted in the belief that it would at least recove video. The problem seems even more painful in that the problem was repeated over many many shots - which implies that if that button is pressed ONCE....and nobody takes notice, an entire project could be wiped. For what it's worth I had a not dissimilar problem with an old Sony camera, which, while it purported to be a video camera, had to be carefully policed, to ensure it had not slipped into photo mode. 

 

I guess the REAL question is - is there a means of salvaging the video or is there nothing left but to reformat the SD and tell my GF her precious holiday videos are lost? .

 

 

 

 

Explorer
Posts: 12,207

Re: 1-5 second videos

SanDisk Ultra is definitely NOT recommended by GoPro. It is perhaps the very worst card that you can use in a GoPro camera. Unfortunately, many retailers bundle these cards with the GoPro camera to make it seem like a good deal, when in reality, these are cheap and unreliable cards.

For a list of GoPro recommended cards, see this official list (also mentioned in the user manual).
https://gopro.com/help/articles/block/microSD-Card-Considerations
Explorer
Posts: 12,207

Re: 1-5 second videos

Unfortunately, if the media wasn't recorded, there is nothing to recover.

Don't format your card, throw it away and get a good card.
Tourist
Posts: 3

Re: 1-5 second videos

That's really a bit tragic. The Sandisk ultra was purchased from a retailers who represented himself as an expert on GoPro. I did not carry with me a list of recommended cards. I merely told him I wanted the best card there was. He recommended the SanDisk Ultra. 

 

I suppose the first question must be, why is SanDisk putting out that kind of crap?

 

I suppose that poetic justice must be that the last time I passed by the place where I bought the card, I found a cosmetics shop operating at that location. That does nothing to mitigate the fact that an incompetent retailer and a subpar SanDisk card eradicated our vacation videos. The reason "I believed" in the first place was that I had scanned the list of acceptable cards and ScanDisk featured prominently. Obviously, I shall  spite the company in my future purchases.   

Explorer
Posts: 12,207

Re: 1-5 second videos

I'm really sorry to hear that your vacation was not captured. It must be heartbreaking.

As far as GoPro "experts" and retailers, unfortunately they have resulted in many people coming to this support community. Glad to hear they are no longer in business.

Be sure to get a card off the recommended list and run a manual update on your camera. If you have any more issues or just general questions, please come back and post. The members here are happy to help.