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Tourist
Posts: 2

0 files addedt; Quik app problem ? How to solve it

[ Edited ]

Quik used to work fine on my Surface book 2 with Hero 5 session.

 

I just purchased the Hero 7 Black, and since then I can't add any video into Quik, i tried to connect the GP7, imported all files, it says " Import completed"....but no media anywhere, then when i do it manually, I will have a notification " 0 files added"....This is very frustrating. I unsinstall Quick and downloaded the latest version but I still have the same problem. I also checked for solution online but nothing works.

 

I just wanted to use Quick to have a look on the GPS features it offers on the GP7 but I can't do it. Is there other application that provide the same (adding GPS info to the video ? ) 

 

thanks

11.PNG
GoPro
Posts: 9,547

Re: 0 files addedt; Quik app problem ? How to solve it

Hi @u-turnbkk

 

Are you using the USB-C cable that came with the HERO7 Black?

Try this option: Go to Device Manager> Find GoPro> Select "Disable" then "Enable"

Let us know if this works.

 

You may try using RaceRender to overlay GPS information.

 

Thanks!

Ej

Tourist
Posts: 2

Re: 0 files addedt; Quik app problem ? How to solve it

Thank you for your message.

 

I was both using USB C cable, directly insert SD card into computer, everything but nothing works.

 

Even my old video files that use to work are now impossible to load in Quik.

 

I just formated my computer but I have the same problem again, Quik will launch fine, but if I want to add anything on it, just nothing happens and will get a notification 0 files added -__-

 

It's a bit frustrating.

 

I tried the other app you recommended me and it works perfectly, thank you ;)

GoPro
Posts: 9,547

Re: 0 files addedt; Quik app problem ? How to solve it

Hi @u-turnbkk

 

Thanks for posting back.

 

If you wish to use Quik for desktop to overlay telemetry, please reach out to our Support Team.

You can contact them by phone or chat.https://gopro.com/help/ContactUs  

Please let them know of the steps you have tried.

 

Regards,

Ej