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Sightseer
Posts: 1
Accepted Solution

고프로 히어로7 동영상 촬영시 갑자기 화면 꺼짐현상

2019.1.29.에 신세계 명동점에서 면세로 구입한 고프로 히어로7 블랙인데요

 

갑자기 동영상 촬영을 하려고 키면 화면이 불이 들어왔다가 1~2초 후 화면이 꺼져버립니다.

 

어떻게 해야될까요?


Accepted Solutions
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GoPro Community Manager
Posts: 7,038

Re: 고프로 히어로7 동영상 촬영시 갑자기 화면 꺼짐현상

There could be a couple of issues happening here. First, check that your camera's firmware is up to date by doing a manual update. Instructions are at https://gopro.com/en/us/update/hero7-black.

 

Also, you'll want to check that the SD card you are using is compatible. Our list of recommended cards is at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. If you have a card that is on that list, please try that one and see if the issues are resolved.

 

If those steps don't correct the issue, our team at https://gopro.com/help/ContactUs can help.

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Highlighted
GoPro Community Manager
Posts: 7,038

Re: 고프로 히어로7 동영상 촬영시 갑자기 화면 꺼짐현상

There could be a couple of issues happening here. First, check that your camera's firmware is up to date by doing a manual update. Instructions are at https://gopro.com/en/us/update/hero7-black.

 

Also, you'll want to check that the SD card you are using is compatible. Our list of recommended cards is at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. If you have a card that is on that list, please try that one and see if the issues are resolved.

 

If those steps don't correct the issue, our team at https://gopro.com/help/ContactUs can help.