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Sightseer
Posts: 1

電源オフにしてもすぐに再起動してしまう。

はじめての質問です。
GoproHero8購入したばかりです。GOpro自体初めてのものですが、iphoneXSmaxにもアプリ最新版済みです。

本体の電源ボタンを長押しして終了してもすぐに再起動してしまいます。iphone側のアプリは立ち上がってません。

何か設定があるのでしょうか?調べてもわかならなくて質問させていただきました。

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GoPro
Posts: 6,619

Re: 電源オフにしてもすぐに再起動してしまう。

@katsuhirok442, the camera should stay powered off unless manually turned on, or via voice command if "Wake on Voice" is enabled. I do have a few troubleshooting suggestions that will help isolate the problem:

  • Make sure that the camera is disconnected from the computer or any external power source.
  • With the camera powered on, press and hold the Mode button for about 2-3 seconds. The camera should power off.
  • If it reboots back up, try to remove the battery. Leave it out of the camera for about 10 seconds, then insert it back. Manually power on the camera using the Mode button.

 

Additionally, make sure that a recommended SD card is used for the camera. You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 

Lastly, performing a factory reset in the camera can help.

 

Let us know how it goes.