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Tourist
Posts: 4

注文状況

[ New ]
GoPro9購入したのですが、注文状況が確認できないです
GoPro Community Manager
Posts: 7,802

Re: 注文状況

[ New ]

If you are not able to see you order information when you enter that information at https://gopro.com/en/us/order-status, then our team at https://gopro.com/help/ContactUs can help research that information for you.

Tourist
Posts: 4

Re: 注文状況

[ New ]
全く、注文状況が見れません
GoPro Community Manager
Posts: 7,802

Re: 注文状況

[ New ]

@考司西8  - I do see an order in our system linked to your account. It has been shipped and should be to you soon.

Tourist
Posts: 4

Re: 注文状況

[ New ]
閲覧履歴、キャッシュなど削除してみてください。そうすると、見れました。
Tourist
Posts: 4

Re: 注文状況

[ New ]
アドバイスありがとうございます。
試してみましたが未だ解決してません…
サポートとも連絡が取れない状態です。
GoPro
Posts: 15,698

Re: 注文状況

[ New ]

@ミヤーン, I was able to locate your order using the email address associated with your Support Hub profile and it has already shipped out. You can continue to check your GoPro order from this link: https://gopro.com/order-status

 

Make sure that you enter your email address and shipping ZIP Code or Postal Code correctly.