Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

バッテリーが反応しない

[ New ]

購入し、開封後にバッテリーを入れても全く反応しません。一度も使用できていない状態です。どうしたらいいのでしょうか?


Accepted Solutions
GoPro
Posts: 15,927

Re: バッテリーが反応しない

[ New ]

@美衣小214, glad to hear that our Support Team was able to assist you further with the next steps. Let us know if anything else comes up.

View solution in original post


All Replies
GoPro
Posts: 32,008

Re: バッテリーが反応しない

[ New ]

Hi @美衣小214

 

Where was the spare battery purchased?

Is the camera powering on when plugged in without the battery?

Please go over the steps on GoPro Camera Will Not Power On 

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

 

Tourist
Posts: 2

Re: バッテリーが反応しない

[ New ]

Thank you for your polite reply!
I tried the method you taught me, but it didn't work, so I decided to contact the support team and have them returned.

GoPro
Posts: 15,927

Re: バッテリーが反応しない

[ New ]

@美衣小214, glad to hear that our Support Team was able to assist you further with the next steps. Let us know if anything else comes up.