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Tourist
Posts: 1

サポートのチャットには何時繋がるんですか?

[ New ]

サブスク加入済みなんですが、サポートを受けようとフォーム入力ページから情報を入力し、チャットを開始ボタンを押すと、待ち時間2分と出る割に、いつまで経ってもチャットウィンドウすら開かず待ちぼうけです。優先的な24時間サービスは嘘ですか?

 

最初はこちらのブラウザの設定の問題かと思い、複数のブラウザで試しましたが結果は同じです。

調べていると、チャットを開始の横に電話のボタンも出てくるそうですが、それに関してはボタンすら出てきたことが無いです。

いい加減、連絡着かないとサブスクの意味が無いので解約も考えてます。


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GoPro
Posts: 15,205

Re: サポートのチャットには何時繋がるんですか?

[ New ]

Apologies for the inconvenience this may have caused you, @zippyhero3127. Our team is currently working through a volume of contacts so our response time may be slightly longer than usual.

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

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GoPro
Posts: 15,205

Re: サポートのチャットには何時繋がるんですか?

[ New ]

Apologies for the inconvenience this may have caused you, @zippyhero3127. Our team is currently working through a volume of contacts so our response time may be slightly longer than usual.

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.