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Sightseer
Posts: 2

サポートにコンタクトできない

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何度もフォームに入力していますが、連絡が一向にありません。

正確には一度、連絡をいただき、2コール目でこちらが応答したところ、すぐに切られました。

 

カメラに問題を抱えており、音声は録音されていても、映像が撮影されないことが多々あります。

交換をしてほしいのですが、どうしたらよいのでしょうか?

 

 

GoPro
Posts: 12,666

Re: サポートにコンタクトできない

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@株式会社ス1348, when contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.