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Tourist
Posts: 2

Вода в объективе

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Добрый день! Я снимал на глубине 20 сантиметров , в течении 6 минут . После этого вытащил камеру из воды и заметил воду в объективе .
Подскажите мне пожалуйста это брак и камеру в магазине должны заменить или так должно быть?

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GoPro
Posts: 19,164

Re: Вода в объективе

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Hello, @stoutblaze1573. We'd like to gather details to determine what could have caused water to get in the camera. To proceed, please connect with our Support team so they can walk you through the next steps. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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GoPro
Posts: 19,164

Re: Вода в объективе

[ New ]

Hello, @stoutblaze1573. We'd like to gather details to determine what could have caused water to get in the camera. To proceed, please connect with our Support team so they can walk you through the next steps. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Tourist
Posts: 2

Re: Вода в объективе

[ New ]
Good day! Thanks for the quick feedback. Your colleagues called me, but I don’t speak English. Please explain to me whether my case is a guarantee? I shot at a depth of 20 centimeters, for 6 minutes. After that he pulled the camera out of the water and noticed the water in the lens.
This is the text I translated through google translator
GoPro
Posts: 13,438

Re: Вода в объективе

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@stoutblaze1573, it would be best to continue working with our Support Team so they can help get this sorted out. You may also try initiating a chat session with our Chat Support Team.

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.