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Sightseer
Posts: 2

Écran état éteint hero 7 black 2019

Bonjour,

mon ecran d’état (petit écran carré sur la face objectif) reste éteint sans explication particulière. Il a simplement arrêté de fonctionner. Impossible de le rallumer, défaut produit ? 

Je vous remercie pour vos solutions 

jerome

GoPro
Posts: 8,225

Re: Écran état éteint hero 7 black 2019

Hello @jeromeb7725. Not getting any display on the front screen of the camera while getting display on the rear screen could indicate a faulty unit. Do you see any visible damage to the LCD? Does the camera work with the different modes? 

 

If you haven't yet, see if re-flashing camera firmware will get you the display on the front screen. The steps below will guide you through the process: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

when you do this process, make sure that the battery is fully charged, and that the SD card is formatted. Let us know how it goes after the update. Thanks!

Sightseer
Posts: 2

Re: Écran état éteint hero 7 black 2019

Bonjour,

 

La caméra n'est pas tombée et n'est pas abimée. (et aucune trâce d'impact).

 

J'ai bien formaté la carte SD et installer la mise à jour comme indiqué dans votre message

Malheureusement, cela n'a eu aucun effet sur l'ecran avant.

 

Tous les modes de la caméra fonctionnent parfaitement. 

Il n'y a que l'écran d'état (face avant) qui reste eteint. 

 

Je pense que l'écran avant est defectueux... 

 

il serait peut etre judicieux de faire fonctionner la garantie et d'échanger ce matériel contre un nouvel appareil ?

 

restant à votre écoute

 

merci

 

jérôme 

IMG_4635.jpg
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GoPro
Posts: 10,301

Re: Écran état éteint hero 7 black 2019

Hi @jeromeb7725

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

 

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

 

Sightseer
Posts: 2

Re: Écran état éteint hero 7 black 2019

Bonjour,
J’ai bien vérifier. La carte sd est bien insérée dans le slot prévu à cet effet.
J’ai également procéder à la mise à jour manuelle.

L'écran avant est toujours éteint.

Je souhaite faire fonctionner la garantie puisque pas de solution
Merci

Jerome
GoPro
Posts: 10,301

Re: Écran état éteint hero 7 black 2019

Hello! @jeromeb7725

 

Thanks for trying the steps suggested.

The best path forward is to reach our to our Support Team through https://gopro.com/help/ContactUs

Let them know of the steps taken so far.

 

Regards,

Ej