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Sightseer
Posts: 1
Accepted Solution

Água na GoPro 5 hero session

Boa tarde, fui mergulhar no Caribe e quando coloquei minha câmera dentro do mar a mesma travou e parou de funcionar, então quando cheguei no hotel verifiquei que a mesma estava com água no seu inteirior. Aguardo orientações sobre o que fazer.

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GoPro
Posts: 17,872

Re: Água na GoPro 5 hero session

Hi @blueboost13678

 

So long as all camera doors are closed, the HERO5 Session is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 17,872

Re: Água na GoPro 5 hero session

Hi @blueboost13678

 

So long as all camera doors are closed, the HERO5 Session is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej